Returning a Product
Product exchanges are currently not possible, but you do have the option of returning your items. In order to get another product, colour or size, you will have to place a new order. However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 14 days of receipt of your order. The returns address can be found at the bottom of this page.
Please ensure you enclose a completed returns form with your order. If you are unable to print the returns form, please include the required information clearly on a piece of A4 paper (your name, address, date of purchase, list the items being returned, payment method) and include it with the return.
All returned items must be unworn, complete with all original tags, and in original and re-salable condition. We reserve the right to refuse a return if it fails to meet the above terms.
Please make sure all return packages are sent with a trackable, insured service, ensuring your items are well packaged, as we cannot take responsibility for items damaged or lost in transit.
Please note - This information is for purchases made from the Article Wear website only.
If you are returning an item from outside the UK, please clearly mark the package ‘Returned Goods’, to avoid any customs charges. Article Wear is not responsible for any return custom charges made.
Please note return postage charges are non refundable unless your order is faulty or incorrect.
Article Wear E-Gift card
This is valid for twelve months from date of purchase. Please Note: these are none refundable and If this is not used within the twelve-month period, the e-Gift Card will expire and the remaining balance will reduce to zero.
Returning a Faulty Product
Before returning any faulty products, please email our customer service department, providing images and the relative information, so that we can aim to get this resolved as quickly as possible.
Returning Wrong Items
If you receive an incorrect item, we sincerely apologise. Please email our customer service department as soon as possible providing the full details of your order, so that we can get this matter resolved.
We aim to process all refunds within 5 working days of receiving your returned order.
Please note this can take up to five working days for the funds to appear in your account.
Article Wear Limited
54 Clapham Road